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Cytronex After Sales and Warranty information

 

We hope that you will be very happy with your purchase and will have many years of happy electric power–assisted cycling with Cytronex.  However if you do have a problem please contact us as soon as possible so that we have the opportunity of putting things right, by emailing customerservices@cytronex.com.

Cooling off period

If you simply change your mind about your purchase, as long as you let us know in writing by email or letter within 7 days of receipt of the goods and return the product to us in its original packaging and in ‘as new’ resalable condition within a further 14 days then we will issue a full refund of the cost of the goods but excluding the non-refundable delivery charge.  The customer is responsible for returning the goods to us in an unused and undamaged condition and must therefore ensure that they are adequately packaged and insured.  On receipt once the goods have been examined as long as they meet the criteria for resale a refund will be issued within 14 days of receipt of the product.

Faulty Goods

All of our electric bicycles are fully tested before leaving us, but in the unlikely event of receipt of faulty goods please let us know within 7 days of receipt by email or letter and if we can’t fix the problem without return of goods we will arrange for collection, repair or replacement and redelivery free of charge provided the goods are retuned to us adequately packaged and in the original packaging.

After 7 days the responsibility for returning the goods to us undamaged lies with the customer, who must ensure that the goods are adequately packaged and insured. If the fault advised is covered by our warranty we can at our discretion refund a carriage fee up to the value of the shipping rates published on the cytronex.com website at time of dispatch, unless the bicycle was originally collected from us. No refund of carriage costs will be made if the fault has been caused by failure to follow the guidance in the Cytronex instructions or misuse, inadequate maintenance, damage or wear and tear (see ‘exceptions’ clause below).

Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product such as by failing to follow the Cytronex instructions or through normal wear and tear (see ‘exceptions’ clause below). Goods damaged as a result of misuse will be subject to repair and redelivery charges.  The customer will be advised of all chargeable repairs before such work commences.

Modern Times Ltd warrants Cytronex products and Cytronex powered electric bicycles against manufacturing defects for a period of one year from date of purchase subject to the following terms and limitations:

  • If supplied fitted to a new bicycle the frame and other normal main bicycle parts are subject to the manufacturer’s warranty; brake blocks, inner tubes, tyres, chain, cables etc are regarded as consumables. When consumable replacements are required, these need to be purchased from us or your local cycle shop or store.

  • The Cytronex Instructions must be read and digested thoroughly before use and the specific instructions for care, maintenance and use of Cytronex adhered to.

  • The battery is covered by a 12 month warranty or 250 cycles whichever is the sooner, provided the battery has been cared for according to the Cytronex Instructions.

  • The warranty is non-transferable from the original owner.

Exceptions to the Cytronex Warranty:

  • Damage resulting from accidents, misuse, lack of normal care and maintenance both to Cytronex and the bicycle to which it is fitted or not following the guidelines in the Cytronex Instructions.

  • Accidental or deliberate damage (including that caused by modifications and attempts at private repair).

  • Spare parts or components worn in normal use.

  • Use of a Cytronex equipped bicycle in a competition, use on rough ground or unsurfaced roads or paths and use in temperatures below minus ten degrees Celsius.

  • Acts of nature.

Modern Times Ltd will not be liable for any consequential or inconsequential losses or damage as a result of the above clauses.

Where a customer has requested that Modern Times Ltd fit the Cytronex system to his or her own bicycle, Modern Times Ltd accepts no responsibility for damage howsoever caused to this bicycle after the system has been fitted.

This warranty does not affect your statutory rights as a customer.