Privacy Policy

The law on data protection outlines how we can collect and process your data. 

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Contractual Obligations

We need your personal data to comply with our contractual obligations. When you order an item from us online or have services in our premises we collect and store personal data and information that is relevant, like your name and contact details ie phone number, email address, home address.  For example we may need to contact you for a product recall or important safety information or updates, or we may need to hold information history about services or products you’ve bought from us so as to ensure we give you correct information and support in future.

If you’ve asked us to send something to you we have to pass your name and address and other contact information to our courier company,

When we prepare an order which involves our workshop, we print off your order and manually write personal data on our build sheets and other QC documentation in order to ensure that your order is properly fulfilled and checked.

As part of our warranty process and legitimate development and improvement of our products we hold records which included some personal data where necessary, which record repair and warranty work.

 

Consent

In specific situations, we can collect and process your data with your consent for example when you’ve ticked the box when purchasing online to receive marketing information.  We would never pass your information to third parties however. You are free to opt out of such communications at any time.

 

Legal Obligations

If the law requires us to, we may need to collect and process your data.  For example if there was a criminal matter that where the relevant law enforcement agency required data. But we only pass on the specific data relevant to the request

 

Financial

All of our credit card transactions whether in person or online are handled by third parties so we do not have access to confidential information required to make a purchase by card.  We conform to PCISS standards and have certification. We keep hard copies of the transaction records for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees etc.

 

CCTV

We operate a CCTV system in our shop for security, in line with our legitimate business interest.  If a crime or suspected crime is committed we may share the images through legitimate legal channels ie the police.  The images are only stored for 30 days.

 

Security of your personal data

We take all appropriate steps to protect your personal data.  This includes secure storage and appropriate secure disposal of any hard copies of any documentation until such time as it is no longer required for contractual and warranty obligations or for any legitimate business reason i.e. history of repair work relevant to product development and warranty support.

Access to make a transaction once an order is placed on our website is via a third party over which we have no access.

Access to your account is password-protected.

All of our staff sign a confidentiality policy.

We regularly monitor our systems for possible vulnerabilities and attacks, as part of our commitments under the PCISS registration.

Any hard copies including your personal data are stored securely with access only by staff of the business, and destroyed securely after 6 years in line with HMRC requirements, or sooner if there is no contractual or legal requirement for us to do so.

All computers in the business are only accessible with passwords and all data is backed up and stored securely or in the case of the website it is backed up remotely and securely.

 

Accessing or making a request to remove your personal data

To protect the confidentiality of your information, we will ask you to verify your identity in writing before proceeding with any request you make under this Privacy Policy.  

You are entitled to see all the personal data we hold on you, and can request its removal albeit we reserve the right to consider all requests in line with our contractual and other legitimate and legal business interests.  We would aim to respond to any requests within 28 days and if necessary give an explanation as to why we can’t delete personal data.