TERMS AND CONDITIONS

About Us

This website is owned and operated by Modern Times Ltd whose registered and contact address is 7 Bridge Street, Winchester, SO23 0HN, UK.

If you need to contact us, please email us at customerservices@moderntimesltd.com or call customer services on +44 (0)1962 866122 (UK time 9-1730 Monday-Saturday except for Bank Holidays).

Company Number: 02432815
VAT Registration Number 912 6777 10

Making a contract with us

When you select the goods which you wish to purchase and complete your details and submit them to us by clicking the “Place Order Now” button you are offering to purchase these goods at the price shown on the Website subject to these terms and conditions and also the Warranty conditions.

We will confirm the contract for the sale by sending an order confirmation by email, if you do not receive this please check your junk box and let us know. In order to buy goods from us through this website you must be at least 18 years old. We reserve the right to decline to enter into a contract for the sale of goods to you and refund any payment made.

Cytronex C1

Cytronex C1 is a bespoke retrofit kit which fits onto a normal pedal bike without the bike requiring modification.  Installation of the C1 wheel is the sole responsibility of the customer, and Modern Times Ltd accepts no liability whatsoever for any damage to persons or property caused by incorrect use of or installation of Cytronex C1.  It is a requirement of the purchase contract that you read and ensure you understand the Cytronex Manual supplied with your Cytronex C1 BEFORE installation and use, and install Cytronex C1 as shown in the Cytronex C1 Fitting Instructions carefully.    In particular – before each ride – please note that you must check that the wheel nuts are correctly tightened and that the bottle is correctly installed and firmly secured in the Cytronex bottle cage, as shown by the instructions and photographs in the Cytronex Manual.

Your Pedal Bike

If you buy a bike from us we will ensure it meets the relevant Pedal Bicycle safety standards defined in 2005 by EN14764, EN 14781, EN14766 and/or ISO 4210:2014.  If you are fitting to your own bike please ensure it meets those standards and is road worthy and ensure you get it serviced and maintained appropriately.  Different countries also have local safety standards for bicycles regarding lights and reflectors for example, and it is your responsibility to ensure that you take any necessary action to comply with local requirements.   You will invalidate your warranty if you fit Cytronex C1 to a bicycle that is itself not safe and road worthy or does not meet local requirements, and Modern Times Ltd will not accept any liability whatsoever in this circumstance.

Prices

All prices advertised are inclusive of GB VAT at 20%. If buying from outside the EU VAT will not be added.

Payment

Payment is made by credit or debit card, excluding American Express. We do not accept cheques.

If you choose to pay us by credit/debit card you will automatically be transferred to the Sage Pay secure server. Sage Pay will process your card payment transaction in a highly secure environment using 128 bit SSL Encryption. Sage Pay is a fully approved payment processor with all major UK acquiring banks. At no stage are your card details notified to us. Upon completion of your payment, you will automatically return to our website.

Delivery

Delivery is chargeable according to the size of your order and where it is being despatched to, this is added to your order at the point at which you enter your address details.

Please note Cytronex C1 is a bespoke product which is made to order and is usually despatched within 14-21 days.  If only non-Cytronex products have been ordered despatch would normally be within 3 working days unless advised otherwise. Customers will be contacted by email if their order cannot be dealt with within the timings given. If for whatever reason the Goods which you have ordered are not available, we will inform you as soon as possible.

Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery. A signature is required for delivery.

If your order once confirmed as despatched, has not arrived after 14 days (UK mainland) or 21 days (elsewhere) please contact us as soon as possible.

If goods have been damaged in transit please make sure you tell the courier immediately and record it with them at time of delivery, ideally taking a photograph. Then please notify us immediately by email customerservices@moderntimesltd.com or phone +44 (0)1962 866122.

Cancellation of Orders

Cytronex C1 is a bespoke product tailored to your bike from the information you supply at the time of order. You therefore do not have a statutory right to change your mind after placing the order, however if you make a mistake with any of the information or wish to change your order, you must contact us immediately. We reserve the right to make an additional charge in the event that it’s still possible to change an order detail, to cover any extra costs incurred our end. This is entirely at our discretion and does not affect your statutory rights.

For non-Cytronex products you have the right to cancel within 14 days of the order or receiving the goods, providing you let us know in writing or by email including the following information which is also available on our standard cancellation form which you can use if you prefer (see below*).  Name, address, order number, description of item, quantity.  We will accept back items under these circumstances for full refund providing they have – not been inspected or handled more than would be usual in a shop, they are in their original condition and packaging, and they are returned at your cost within 14 days of your notification that you are cancelling. We reserve the right to reduce the amount of refund given if the item is damaged whether by use or by not packaging it correctly for return.

Cancellation Form

Damaged or Faulty on Delivery

If goods have been damaged in transit i.e. packaging damaged, please make sure you tell the courier immediately and record it with them at time of delivery, ideally taking a photograph or in other ways evidencing the damage. Then please notify us immediately by email customerservices@moderntimesltd.com or phone +44 (0)1962 866122.

You have the right to return a faulty item for a refund or replacement within 30 days of receipt, after that and within 6 months we will do our best to repair or replace a faulty item. Please keep the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, please email us as soon as possible at customerservices@moderntimesltd.com or write to us at the contact address above and we will contact you with the diagnostic and returns procedure as relevant. Please do not send us back any items until we have asked you to.

Goods damaged as a result of misuse or accidental damage will be subject to repair and re-delivery charges. The customer will be advised of all chargeable repairs before such work commences.

Changes to these Terms

These terms were last changed on 16th August 2018. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

We do not sell on information to third parties. Personal information (e.g. name, address, telephone number, email address) provided by you will be used only for the purpose of completing your purchase, services related to your purchase and on occasion information directly related to your purchase.

Cytronex Electric Bikes Rated 4.6 / 5 based on 16 reviews. | Review Me