Warranty

We hope that you will be very happy with your purchase and will have many years of happy electric power–assisted cycling with Cytronex. However if you do have a problem please contact us as soon as possible so that we have the opportunity of putting things right, using our Contact Form.

Modern Times Ltd warrants Cytronex products against manufacturing defects for a period of one year from date of purchase subject to the following terms and limitations:

• Any new cycle supplied at the same time has a separate manufacturer’s warranty which covers the frame and other normal main cycle parts. Brake blocks, inner tubes, tyres, chain, cables etc are regarded as consumables. When consumable replacements are required, these need to be purchased from us or your local cycle shop or store
• Cytronex kits must be installed according to the Fitting Instructions and the Cytronex Manual must be read and digested thoroughly before use and the specific instructions/warnings for installation, care, maintenance and use of Cytronex adhered to.
• Batteries in Cytronex products purchased on or after 18/7/2020 are covered by a 2 year warranty (1 year if purchased prior to this date) or 300 charge cycles whichever is the sooner, provided the battery has been cared for according to the instructions and warnings/advice in the Cytronex Manual. We guarantee a capacity of not less than 60% of new battery capacity after 300 charge cycles.
• The warranty is non-transferable from the original owner.
• When out of warranty there is a diagnostic service available for which there is a charge.
• Do not send us back any items until we have asked you to, and advised you of our returns procedure.
• You are responsible for packaging up safely and securely any products that need to be returned to us, in accordance with our advice, and otherwise following our returns procedure. Terms and Conditions

• Damage resulting from accidents, potholes and other surface defects, misuse, bicycle parts or accessories interfering with or pressing against Cytronex parts, a lack of regular reasonable care and maintenance for both Cytronex and the cycle to which it is fitted, and/or not following the guidelines in the Cytronex Manual.
• Damage to a Cytronex kit or a cycle resulting from failure to follow the Fitting Instructions, or modifying any part of the Kit or bicycle.
• Damage to a Cytronex kit or a cycle resulting from the fitting of a Cytronex Kit to a cycle that is in poor condition/does not meet the standards laid out in the Terms and Conditions, and/or is corroded, or incompatible with that Cytronex kit.
• Damage resulting from the customer not checking that the Cytronex motor wheel is correctly installed, both at installation (when self-installed) and before each ride, as advised in the manual.
• Accidental or deliberate damage including, but not exhaustively, that caused by modifications, taking apart elements of the kit and attempts at private repair.
• Spare parts or components that wear or fail in normal use.
• Use of a Cytronex kit on a pedal cycle in a competition, use on rough ground or unsurfaced roads or paths, cycling over curbs with the motor on and use in temperatures below minus ten degrees Celsius, or for the purpose of cycle hire.
• Damage to a Cytronex Charger or bottle resulting from powering the charger using an inverter.
• Continuing use of Cytronex against advice in the online Troubleshooter, or after advice from Cytronex staff.
• Use of Cytronex on a pedal cycle by someone who has not acquainted themselves with the safe/correct use of the system.
• Acts of nature.

Modern Times Ltd will not be liable for any consequential or inconsequential losses or damage as a result of the above clauses.

Please note fitting Cytronex to your own bicycle may invalidate the warranty provided by the manufacturer of your bicycle.

All cycles and other non-Cytronex products sold by us are covered by a manufacturer’s warranty so please keep all warranty documents safe. Some items supplied by other manufacturers may be considered consumable items. As such, damage or deterioration in normal use, such as may be expected with rechargeable batteries, may not be covered. See manufacturer’s warranty for details.

This warranty does not affect your statutory rights as a customer.